At Jewellum, we believe in providing our customers with the best possible shopping experience. That’s why we offer a comprehensive return policy that allows you to return any product that doesn't meet your expectations.
If you receive a damaged or defective product, please contact us within 14 days of receiving your order. We will be happy to exchange the product or provide you with a full refund, as long as the item is in its original condition and packaging. We may also require photos of the damage to help us process your return more quickly.
To initiate a return, please email us at info@jewellum.com with your order number, a description of the problem, and any relevant photos. We will respond to your request within 24-48 hours.
If you change your mind about a product you have purchased, you may return it to us within 30 days of receiving your order. Please note that in order to qualify for a refund or exchange, the item must be in its original condition and packaging.
To initiate a return, please email us at info@jewellum.com with your order number and a brief explanation of why you are returning the item. We will respond to your request within 24-48 hours.
Please note that customers are responsible for the cost of return shipping, unless the item is being returned due to damage or defect. In the case of a damaged or defective product, we will cover the cost of return shipping.
Refunds will be processed within 5-10 business days of receiving your returned item. Please note that depending on your bank, it may take an additional 2-3 business days for the refund to appear in your account.
If you have any questions or concerns about our return policy, please don’t hesitate to contact us at info@jewellum.com. We are here to help and will do everything we can to ensure your satisfaction with your purchase.
